Disagreement - A Sign of a Healthy Team
Cathie Leimbach • September 13, 2022
“Conflict is the natural result of talented, driven people bumping into one another,” says Todd Henry.
When we think about how to achieve our goals and overcome our obstacles, we usually come up with great ideas that could work for us. Our teammates, however, are different people with different experiences, personalities, and strengths which position them to suggest different approaches.
Many leaders and team members are proud to declare that they don’t have any conflicts or disagreements at work. However, this isn’t really something to be proud of. It is a sign that the workplace may not be an emotionally safe place to share one’s ideas or the team members aren’t independent thinkers.
Here are a few common unhealthy realities in organizations that don’t experience conflict.
- There is no accountability to achieving priorities, so there is no push for quality work.
- Nobody cares about the mission of the organization, so there is no passion about how the work gets done.
- Leaders hire improperly so employees often lack the competence to have independent ideas or the confidence to share them.
In an emotionally safe environment with right-fit hires and right-seat assignments, team members often share diverse ideas. This can frequently lead to discord. Here are some tips for managing the discord in a healthy, respectful manner.
- Argue over ideas, not people or personalities. Keep your conversation focused on the topic at hand, not on perceived characteristics of the people involved.
- Make sure you are clear what the conflict is – that you are talking about the same primary issue.
- Look for the good points in each other’s perspectives. Listen to each other and ask questions to fully understand where they are coming from. Find common ground before addressing your differences.
What is one aspect of healthy conflict management that you can implement in your workplace?
Tammy was furious. For the third day in a row, the hydraulic hose assembly line was falling behind. How could they keep customers happy when production was this slow? The target was 50 hoses per hour, with at least 98% meeting quality standards. Yet, after two hours, Tom's team had produced only 65 hoses, and six had failed inspection. Tammy marched over to Tom, the line supervisor. “This is unacceptable! You know our targets. Get your people moving!” She stormed off, frustrated and worried about falling further behind. Tom felt embarrassed and discouraged. He told his team to work faster. An hour later, production was still behind, and more hoses had failed inspection. Leadership Tip – Correct Kindly, Solve Problems Together Corrective action doesn't need to be harsh. A calm, respectful conversation can improve both performance and trust. Clarify the gap. Remind the employee of the agreed expectation and describe what you've observed. “Tom, our target is 50 hoses per hour, with 98% meeting standards. Your team produced 65 in two hours, and six failed inspection.” Explore causes and solutions together. Ask, “What's getting in the way?” Listen carefully. Perhaps a crimping machine needs adjustment or a new employee needs coaching. Ask, “What could we do differently? How can I help?” Agree on next steps. Ask Tom to summarize what he'll do. State what you'll do to support him. Agree on when you'll review progress. Bottom Line Kindness doesn't mean lowering expectations. It means helping people meet them. Conversation is Where Leadership Happens™ Be kind. Be clear. Hold people accountable. Have a conversation you’ve been putting off because you don’t want to sound harsh—or let the issue slide? Bring it to the Workplace Conversations Clinic on November 16 to discuss addressing the problem with kindness, setting clear expectations, and agreeing on next steps. Reserve your spot for the November 16 Workplace Conversations Clinic → HERE
“The same production line’s data is late again,” someone said. “Are we just supposed to keep begging for it?” Maya looked up. Two employees had stopped their own work to help track down the data missing from the weekly report to headquarters. She knew there had been delays. She hadn’t paid attention to how often or what happened when the data came in late. Each Friday, John sent the report out, and Maya moved on. Her team hadn’t moved on. They were tired of disrupting their own work to address the same problem week after week. The Symptom Late work. Repeated mistakes. People asking why they should bother when others don’t do their part. When there is a pattern of leaders letting missed deadlines slide, employees notice. Silence can leave people thinking that missed commitments are acceptable, even when that isn’t what the leader intends. Monitoring performance gives leaders a clearer picture of what is happening—and something specific to discuss with those involved. The Tip Here are three steps to noticing problems and sharing your performance concerns. Track the data. Look at information tied to the work, such as deadlines and errors. Maya could track how often data for the weekly reports arrived late. Walk around. Spend time where the work happens. Notice what people are doing and how one person’s work affects another’s. Maya saw two employees put their work aside to finish someone else’s task. Share what you find. Bring the facts and your observations to the attention of the person involved. Maya could say: “Your weekly production data was submitted late three of the last four weeks. Today, I saw Lee and Sam stop their work to get the raw data and do the analysis.” That makes it clear to the employee that submitting data late is not acceptable. Conversation is Where Leadership Happens™ Is there a pattern at your workplace that you’ve noticed but haven’t addressed? Join our Workplace Conversations Clinic on November 16 to discuss addressing performance concerns. Bring a situation you’ve been letting slide. Reserve your place HERE
