Clarity Builds Trust

Cathie Leimbach • July 12, 2022

“People trust the clear and mistrust the ambiguous,” says David Horsager. “Everything of value is built on trust, … and the root of most problems is a lack of trust.”

The foundation on which trust is built is clarity. We don’t trust an organization to be ethical if we aren’t clear on its values and how it serves its customers. We don’t trust that our manager will be satisfied with our work if we aren’t clear on what she expects us to accomplish. We don’t trust that our unexpected medical expenses will be covered by insurance if we aren’t clear about our workplace benefits.

A clear vision and mission supported by clarity around core values unifies team members. When everyone is working towards the same outcomes and is committed to the same standards, they are more likely to trust that their colleagues will fulfill their roles.

When employees know precisely what they are expected to accomplish each day and are clear about how to get the desired results, they trust that they can succeed and their efforts will be valued. This builds workplace morale.

When managers and peers acknowledge what an individual is doing well and give specific feedback on how they could improve their performance, employees know what to keep doing and what changes to make to be even more effective. This increases a team member’s trust in having a secure job.

On the other hand, when employees aren’t certain which work is most important this week or today and don’t feel confident that they are doing their job correctly, they may worry about the security of their job. They may not trust that their supervisor cares about their success at work. This often decreases energy, productivity, workplace satisfaction, and attendance.  In turn, it weakens morale and trust.

Achieving clarity requires leaders to agree on the organization’s focus and priorities and put their decisions in writing. Expectations must be communicated to everyone involved, ideally both orally and in writing. It is best when supervisors ask employees daily to state their current priorities to ensure accurate communication.

Leadership clarity is the foundation of employee productivity and workplace success. How clearly are you communicating? What level of trust are you generating in your organization?

Why Employees Stay: Building a Workplace People Love

By Cathie Leimbach • July 1, 2025
Keeping good employees isn't about luck – it's about creating a place where people genuinely want to work. When companies focus on what really matters to their staff, they see amazing results in loyalty and performance. Talk Openly and Build Trust The best workplaces encourage honest conversations. Employees feel safe sharing ideas and asking questions without worry. When managers are clear about company goals and changes, it creates trust. People stay when they feel their voices matter. Help People Grow Nobody wants to be stuck in the same job forever. Smart companies invest in training and show clear paths for advancement. When workers see chances to learn new skills and move up, they choose to grow with the company instead of leaving for something better. Respect Life Outside Work Great employers know their people have families and interests beyond the office. They offer flexible hours and reasonable workloads. When companies care about their employees' well-being, those employees care more about their work.  These simple changes create a win-win situation where everyone benefits. For even more insights on building a workplace people love, check out Employees Never Quit . What could your workplace do differently to keep great people around?

3 Ways Toxic Workplace Culture Hurts Everyone

By Cathie Leimbach • June 24, 2025
A toxic workplace can make even the best job feel like a nightmare. When negativity takes over, it creates serious problems that affect everyone involved. Lower Productivity and Performance - When employees feel stressed, unappreciated, or constantly criticized, their work quality drops. People spend more time worrying about drama than focusing on their tasks. This means projects take longer to finish, and the company's overall results suffer. Workers who feel beaten down simply can't give their best effort. High Employee Turnover - Nobody wants to stay in a place where they feel miserable. Toxic environments cause good employees to quit and look for better opportunities elsewhere. This creates a costly cycle where companies constantly need to hire and train new people. The remaining staff gets overworked trying to cover for those who left. Mental Health Problems - Toxic workplaces take a real toll on people's well-being. Employees often experience increased stress, anxiety, and even depression. This doesn't just hurt them at work – it affects their personal lives too. When people dread going to work every day, it impacts their relationships and overall happiness. To consider whether your culture might be toxic and what you can do about it, click here to learn about 8 Signs of a Toxic Culture and suggestions for overcoming the negativity.  Having a positive workplace culture isn't just nice to have – it's essential for success. What action could you take to create a healthier workplace culture?
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