Accountability is Essential for Success
Cathie Leimbach • September 27, 2022
The success of a group relies on high performance from every individual. An important leadership responsibility is positioning the organization and its people for success by helping everyone do their job well. This requires holding people accountable to meeting expectations by communicating clearly and supporting them to be effective.
3 Benefits of Holding Others Accountable
- Greater Clarity of Purpose – When people are clear about the purpose of their work and buy-in to the value the organization provides to society, they have more passion for their job.
- Improved Performance – When people are clear about what is expected of them and know that their work is important enough to be noticed by their supervisor and peers, they are more motivated to do their best.
- Better Team Dynamics – When there is mutual accountability with the leaders fulfilling their responsibilities and all team members working to fulfill theirs, there is a sense of belonging that inspires collaboration and high achievement.
5 Tips for Holding Others Accountable
- Hold Yourself Accountable – Be a visible role model. Follow company rules. Communicate your priorities and achievements to your staff. Keep your promises to them.
- Make Expectations Clear – What do you want each person to achieve at work? What are the standards required for a healthy workplace culture?
- Set Manageable Goals – Be specific about the quantity and quality of results your staff members are expected to achieve each day or week. Provide them with the training and the tools they need to do their work well.
- Offer Constructive Feedback – When a staff member is struggling or underperforming help them to improve. Be curious about what is hindering good performance and provide them support to overcome their challenges. Equip them for success. If they are a right-fit employee for your company but not for their current role, find them a right-fit position.
- Implement Consequences When Necessary – If despite sincere and relevant training and support have been provided to an individual and they are still underperforming, negative consequences will be necessary. Dismissing a wrong-fit employee after offering help to overcome their performance gaps sends the message to others that you really do notice the difference between poor and good performers.
Clear and supportive accountability yields high morale and productivity for personal and organizational success.
A growth mindset means believing you can get smarter and develop new skills through hard work and practice. People with a growth mindset see challenges as opportunities to grow. On the other hand, a fixed mindset means thinking your talents and abilities cannot change much, no matter how hard you try. People with a growth mindset are more likely to exercise self-discipline to learn new behaviors. This helps us adapt to new opportunities. When we push ourselves to try different approaches, we open doors that would otherwise remain closed. This takes courage and commitment, especially at first when new ways of doing things feel uncomfortable or difficult. Our brains have amazing potential to change throughout our lives. When we repeatedly practice new skills or ways of thinking, our brain creates new pathways that make these actions easier over time. What once felt impossible can gradually become second nature. The hard part is sticking with new behaviors long enough for them to become normal. This is where self-discipline comes in . By consistently practicing different approaches, what once required enormous effort eventually feels natural. This ability to adapt keeps us growing, helps us keep up with our changing world, and unlocks possibilities we might never have imagined.
In today's busy workplace, asking good questions can make you better at your job. Open-ended questions—ones that need more than just "yes" or "no" answers—help you learn more and have better conversations with others. Research shows these questions really work. Gallup found that managers who use open-ended questions have 27% less employee turnover and 18% better productivity. These questions make team members feel safe to share their ideas. Harvard Business Review says that when bosses ask at least four open-ended questions in meetings, teams come up with 42% more creative solutions. By asking instead of telling, leaders get more ideas from everyone. McKinsey discovered that managers who are good at asking open-ended questions find 34% more opportunities for process improvement. These questions help spot problems and challenge old ways of thinking. These benefits go beyond just team conversations. The Journal of Applied Psychology found that salespeople who use open-ended questions with customers make 23% more sales. By better understanding what customers need, they can offer better solutions. Learning to ask open-ended questions isn't just about talking better—it's a skill that helps you succeed in all parts of work. Click here for more information.