Focus on Results

Cathie Leimbach • October 4, 2022

Since we tend abandon more than half of our New Year’s Resolutions, we don’t achieve the goals we enthusiastically set for ourselves at the beginning of the new year. During the busyness of daily life, we often stop prioritizing our time to fulfill our resolutions. 

Similarly, many organizations fail to achieve all the goals they set during annual planning.  Sometimes this is due to changes in the business environment. More commonly it is a lack of focus. It can be tempting to do the tasks that are in front of us, to do seemingly urgent tasks first so we can then focus on more important work. However, the little tasks often take so much time that we seldom get the important work completed. Despite being frustrated at quarter end with our mediocre progress, we repeat our ineffective approach again and again.  How can we overcome this negative cycle?

Success comes with consistently focusing on results. At the beginning of every work day, read your organization’s mission and its current goals. Remind yourself exactly what you are to achieve every day or every week towards organizational success. Most people say they are not clear what is expected of them at work day-by-day. 

For an organization to achieve its goals, it is important for each individual to achieve theirs. It is the responsibility of leaders to ensure that each employee has one or two measurable goals that support one or more organizational goals. The next step is for the supervisor and employee to determine one to three measurable key performance indicators (KPIs) that will be measured daily or weekly to assess if the employee is doing the work that is most likely to result in achieving the goals. Are the individuals focusing on tasks that will yield the desired results?

For someone with a goal of producing 500 widgets who works 50 weeks per year, the weekly goal is 10 widgets and the daily KPI would be 2 widgets. When they track daily, and on Monday they enter 1½ widgets in their tracking sheet, both the individual and the supervisor know that something has to be done differently on Tuesday because if this trend continues they will only produce 375 widgets in the year. Tracking a KPI daily or weekly, helps everyone focus on the intended results. When they are off track, they are alerted to the need to overcome the obstacles in their way so the annual goal can be met.

In summary, regularly measuring a key performance indicator positions individuals and organizations for workplace success. What is your big goal? What are the measurable daily or weekly key performance indicators you can focus on to get there?

Performance Conversations: Clarity Is Kindness

By Cathie Leimbach • July 7, 2026
Most leaders want better performance. They want employees who take ownership, meet expectations, solve problems, and continue growing. Yet many leaders seldom initiate performance conversations – and when they do, it doesn’t go well. Leaders often hesitate because they fear discouraging people. Employees, meanwhile, don't know if they are missing the target. This can be costly. Research highlighted in McKinsey's Courageous Conversations article found that organizations with strong performance practices are four times more likely to outperform their peers. Yet fewer than one-third of employees believe performance reviews actually help them improve. The problem is not just a lack of performance conversations. It's a lack of clarity. The article points to a simple but powerful distinction: separate the hardware of performance from the software of performance. The hardware includes facts, goals, KPIs, commitments, timelines, and standards. The software includes tone, timing, relationships, empathy, and intent. When leaders clearly explain the facts while delivering them with care and respect, employees become more receptive to improvement. Strong leaders don't judge people—they diagnose work.  They focus on behaviors, actions, and results rather than character. They clarify expectations, provide coaching, and create frequent opportunities for alignment. In high-performing cultures, clarity isn't viewed as criticism. It is viewed as support. As the article notes, "Clarity is a kindness, and ambiguity is a burden." Employees deserve to know where they stand, what success looks like, and how to improve. When leaders provide that clarity with dignity and respect, performance conversations become growth conversations. And growth is where better results begin. Download the Performance Conversations: Hardware & Software Checklist for Leaders and learn how to have everyday performance discussions that include opportunities for growth, accountability, and stronger results.

Trust-Building Conversations

By Cathie Leimbach • June 30, 2026
Most workplace tension doesn't come from major conflicts. It comes from too few conversations. A disappointment that was never discussed. A broken agreement that was never repaired. Appreciation that was never expressed. Over time, these "withholds" create friction that slows collaboration, weakens trust, and makes even simple conversations feel difficult. The strongest teams don't avoid tension—they address it early. Research highlighted in a recent McKinsey article found that unresolved tensions can significantly reduce team effectiveness, while high-trust teams consistently outperform their peers. The difference isn't the absence of problems. It's the willingness to talk about them. One of the most practical leadership habits is creating regular opportunities for transparent interaction. That includes appreciation. People should hear what they're doing well far more often than they hear about their shortfalls. Specific, genuine recognition builds trust over time. Those trust deposits matter because once positive relationships are built, difficult conversation are more likely to accept the message . When correction is needed, reinforce that you value the person, even though they aren’t perfect. The goal is growth, not judgment. But leaders should be careful not to make appreciation transactional. If positive feedback has been absent for months, suddenly offering praise immediately before a critique usually feels insincere. Trust is built through a steady pattern of recognition, encouragement, and honest conversation—not a last-minute compliment. Transparent leaders also address issues early. Small frustrations become large resentments when left unresolved. Teams that clear the air quickly spend less energy managing tension and more energy producing results. The result? Less friction. More trust. Stronger relationships. Better performance. Because healthy conversations don't just solve problems—they strengthen the team. Free Leader Guide: 5 Practices for Trust-Building Conversations The best leaders don't wait for tension to become conflict. They build trust before it's needed. Download our 5 Practices for Trust-Building Conversations guide to learn practical ways to strengthen relationships, reduce friction, and create a culture where honest conversations lead to better performance. Download the guide and start building trust one conversation at a time.