Focus on Results

Cathie Leimbach • October 4, 2022

Since we tend abandon more than half of our New Year’s Resolutions, we don’t achieve the goals we enthusiastically set for ourselves at the beginning of the new year. During the busyness of daily life, we often stop prioritizing our time to fulfill our resolutions. 

Similarly, many organizations fail to achieve all the goals they set during annual planning.  Sometimes this is due to changes in the business environment. More commonly it is a lack of focus. It can be tempting to do the tasks that are in front of us, to do seemingly urgent tasks first so we can then focus on more important work. However, the little tasks often take so much time that we seldom get the important work completed. Despite being frustrated at quarter end with our mediocre progress, we repeat our ineffective approach again and again.  How can we overcome this negative cycle?

Success comes with consistently focusing on results. At the beginning of every work day, read your organization’s mission and its current goals. Remind yourself exactly what you are to achieve every day or every week towards organizational success. Most people say they are not clear what is expected of them at work day-by-day. 

For an organization to achieve its goals, it is important for each individual to achieve theirs. It is the responsibility of leaders to ensure that each employee has one or two measurable goals that support one or more organizational goals. The next step is for the supervisor and employee to determine one to three measurable key performance indicators (KPIs) that will be measured daily or weekly to assess if the employee is doing the work that is most likely to result in achieving the goals. Are the individuals focusing on tasks that will yield the desired results?

For someone with a goal of producing 500 widgets who works 50 weeks per year, the weekly goal is 10 widgets and the daily KPI would be 2 widgets. When they track daily, and on Monday they enter 1½ widgets in their tracking sheet, both the individual and the supervisor know that something has to be done differently on Tuesday because if this trend continues they will only produce 375 widgets in the year. Tracking a KPI daily or weekly, helps everyone focus on the intended results. When they are off track, they are alerted to the need to overcome the obstacles in their way so the annual goal can be met.

In summary, regularly measuring a key performance indicator positions individuals and organizations for workplace success. What is your big goal? What are the measurable daily or weekly key performance indicators you can focus on to get there?

Feedback Isn't a Download. It's a Dialogue.

By Cathie Leimbach • July 14, 2026
Most leaders know they should give feedback. Yet many avoid it. Not because they don't care, but because they worry they'll discourage someone, create conflict, or say the wrong thing. Unfortunately, when feedback is delayed, vague, or avoided, employees don't feel supported—they feel uncertain. Research highlighted in a recent McKinsey Quarterly article found that employees who receive regular, specific feedback are significantly more engaged than those who don't. The problem isn't that employees dislike feedback. They dislike feedback that feels judgmental, unclear, or disconnected from their growth. The strongest leaders understand something important: Feedback isn't a download. It's a dialogue. When leaders approach feedback as an employee development conversation rather than a list of mistakes, people become more open to hearing hard truths and more motivated to improve. Effective feedback communicates two powerful messages at the same time: I respect you. I believe you can grow. That combination changes everything. The best leaders don't simply evaluate past performance; they help employees see future potential. Rather than focusing only on what went wrong, they provide feedforward —guidance on what someone can do to become even more successful. High-performing organizations understand a simple truth: Improvement requires input. The question for leaders isn't whether to give feedback. It's whether our feedback leaves people feeling smaller—or stronger. Feedback doesn't change people. Better conversations do. Download our one-page guide: 5 Practices That Turn Feedback Into Growth Learn five practical ways to make every feedback conversation more productive, more encouraging, and more likely to inspire lasting growth. Conversation is where leadership happens

Performance Conversations: Clarity Is Kindness

By Cathie Leimbach • July 7, 2026
Most leaders want better performance. They want employees who take ownership, meet expectations, solve problems, and continue growing. Yet many leaders seldom initiate performance conversations – and when they do, it doesn’t go well. Leaders often hesitate because they fear discouraging people. Employees, meanwhile, don't know if they are missing the target. This can be costly. Research highlighted in McKinsey's Courageous Conversations article found that organizations with strong performance practices are four times more likely to outperform their peers. Yet fewer than one-third of employees believe performance reviews actually help them improve. The problem is not just a lack of performance conversations. It's a lack of clarity. The article points to a simple but powerful distinction: separate the hardware of performance from the software of performance. The hardware includes facts, goals, KPIs, commitments, timelines, and standards. The software includes tone, timing, relationships, empathy, and intent. When leaders clearly explain the facts while delivering them with care and respect, employees become more receptive to improvement. Strong leaders don't judge people—they diagnose work.  They focus on behaviors, actions, and results rather than character. They clarify expectations, provide coaching, and create frequent opportunities for alignment. In high-performing cultures, clarity isn't viewed as criticism. It is viewed as support. As the article notes, "Clarity is a kindness, and ambiguity is a burden." Employees deserve to know where they stand, what success looks like, and how to improve. When leaders provide that clarity with dignity and respect, performance conversations become growth conversations. And growth is where better results begin. Download the Performance Conversations: Hardware & Software Checklist for Leaders and learn how to have everyday performance discussions that include opportunities for growth, accountability, and stronger results.