Poor Communication Yields Poor Team Results

Cathie Leimbach • June 10, 2020

Celeste Headlee, a communications expert and media personality, believes that a leader is only as strong as the team around them. She believes that leaders need to communicate effectively with their team members to position the individuals and the team for success.

Headlee shares that the time a person spends in face-to-face communication with another human being is directly correlated to their lifespan. She points out that true conversation involves listening to what another person has to say and responding to their comments. Synergy, when two heads are better than one, is the result of people taking the time to understand each other’s perspective and finding the aspects of someone else’s thinking that enrich their knowledge. For us to effectively work with other people we have to have empathy for others, believing that everyone has ideas that can add value to a team’s work.

Not taking time to listen deeply and ask questions so we understand where others are coming from results in miscommunication. And miscommunication among team members is the number one reason for project failure. Research shows that the primary cause of miscommunication is email and texting. These electronic verbal messages do not send body language and tone of voice cues to improve understanding. Neither do they permit emotional connection. They are effective for facts, lists, discussion summaries, and praise but they aren’t good methods for trouble-shooting and collaborative decision making.

Leaders of effective teams take time for face-to-face conversations realizing that the results of quality dialogue yield a high return on the time invested. What is one thing you will do to increase the conversations in your life which will improve understanding and team results?

#communication #celesteheadlee

Feedback Isn't a Download. It's a Dialogue.

By Cathie Leimbach • July 14, 2026
Most leaders know they should give feedback. Yet many avoid it. Not because they don't care, but because they worry they'll discourage someone, create conflict, or say the wrong thing. Unfortunately, when feedback is delayed, vague, or avoided, employees don't feel supported—they feel uncertain. Research highlighted in a recent McKinsey Quarterly article found that employees who receive regular, specific feedback are significantly more engaged than those who don't. The problem isn't that employees dislike feedback. They dislike feedback that feels judgmental, unclear, or disconnected from their growth. The strongest leaders understand something important: Feedback isn't a download. It's a dialogue. When leaders approach feedback as an employee development conversation rather than a list of mistakes, people become more open to hearing hard truths and more motivated to improve. Effective feedback communicates two powerful messages at the same time: I respect you. I believe you can grow. That combination changes everything. The best leaders don't simply evaluate past performance; they help employees see future potential. Rather than focusing only on what went wrong, they provide feedforward —guidance on what someone can do to become even more successful. High-performing organizations understand a simple truth: Improvement requires input. The question for leaders isn't whether to give feedback. It's whether our feedback leaves people feeling smaller—or stronger. Feedback doesn't change people. Better conversations do. Download our one-page guide: 5 Practices That Turn Feedback Into Growth Learn five practical ways to make every feedback conversation more productive, more encouraging, and more likely to inspire lasting growth. Conversation is where leadership happens

Performance Conversations: Clarity Is Kindness

By Cathie Leimbach • July 7, 2026
Most leaders want better performance. They want employees who take ownership, meet expectations, solve problems, and continue growing. Yet many leaders seldom initiate performance conversations – and when they do, it doesn’t go well. Leaders often hesitate because they fear discouraging people. Employees, meanwhile, don't know if they are missing the target. This can be costly. Research highlighted in McKinsey's Courageous Conversations article found that organizations with strong performance practices are four times more likely to outperform their peers. Yet fewer than one-third of employees believe performance reviews actually help them improve. The problem is not just a lack of performance conversations. It's a lack of clarity. The article points to a simple but powerful distinction: separate the hardware of performance from the software of performance. The hardware includes facts, goals, KPIs, commitments, timelines, and standards. The software includes tone, timing, relationships, empathy, and intent. When leaders clearly explain the facts while delivering them with care and respect, employees become more receptive to improvement. Strong leaders don't judge people—they diagnose work.  They focus on behaviors, actions, and results rather than character. They clarify expectations, provide coaching, and create frequent opportunities for alignment. In high-performing cultures, clarity isn't viewed as criticism. It is viewed as support. As the article notes, "Clarity is a kindness, and ambiguity is a burden." Employees deserve to know where they stand, what success looks like, and how to improve. When leaders provide that clarity with dignity and respect, performance conversations become growth conversations. And growth is where better results begin. Download the Performance Conversations: Hardware & Software Checklist for Leaders and learn how to have everyday performance discussions that include opportunities for growth, accountability, and stronger results.