Poor Communication Yields Poor Team Results

Cathie Leimbach • June 10, 2020

Celeste Headlee, a communications expert and media personality, believes that a leader is only as strong as the team around them. She believes that leaders need to communicate effectively with their team members to position the individuals and the team for success.

Headlee shares that the time a person spends in face-to-face communication with another human being is directly correlated to their lifespan. She points out that true conversation involves listening to what another person has to say and responding to their comments. Synergy, when two heads are better than one, is the result of people taking the time to understand each other’s perspective and finding the aspects of someone else’s thinking that enrich their knowledge. For us to effectively work with other people we have to have empathy for others, believing that everyone has ideas that can add value to a team’s work.

Not taking time to listen deeply and ask questions so we understand where others are coming from results in miscommunication. And miscommunication among team members is the number one reason for project failure. Research shows that the primary cause of miscommunication is email and texting. These electronic verbal messages do not send body language and tone of voice cues to improve understanding. Neither do they permit emotional connection. They are effective for facts, lists, discussion summaries, and praise but they aren’t good methods for trouble-shooting and collaborative decision making.

Leaders of effective teams take time for face-to-face conversations realizing that the results of quality dialogue yield a high return on the time invested. What is one thing you will do to increase the conversations in your life which will improve understanding and team results?

#communication #celesteheadlee

When Leadership Feels “Fine”… But Results Tell a Different Story

By Cathie Leimbach • January 13, 2026
Many leaders feel things are mostly on track. Goals are set. Meetings happen. People stay busy. On the surface, it all looks fine . But underneath, small cracks often tell a different story. You may notice work getting redone, decisions slowing down, or people quietly avoiding ownership. These aren’t just workflow problems. They’re leadership signals — and they’re easy to miss when everyone is moving fast. Leaders often believe they’ve been clear. They think people know what’s expected and who owns what. And they assume that if something was wrong, someone would speak up. But in real life, expectations get interpreted in different ways. Ownership can feel risky. And many people stay silent just to keep the peace. That gap between what leaders intend and what teams experience is where performance starts to slip. A few simple questions can help reveal what’s really going on: · Where is work quality lacking? · What decisions keep getting stuck? · Where do leaders step in instead of letting others own it? Start noticing those patterns. They point to exactly where stronger leadership can make the biggest difference. 👉 See what a 10–15% leadership shift could mean for your bottom line. View the Leadership ROI Chart .

Why Leadership Skills Matter More Than Ever in 2026

By Cathie Leimbach • January 6, 2026
People are essential to your business success—yet many organizations underestimate the return on leadership development. Payroll and benefits alone account for 15 to 60% of operating expenses for most companies. In industries with lower payroll percentages, the trade-off is often expensive equipment—but without well-trained people, even the best tools underperform. The truth is simple: mediocre employee skills produce mediocre business results. What’s often overlooked is where performance and engagement are truly shaped. Employees themselves only control about 30% of the factors that drive engagement and high performance. Leaders control the other 70%. Despite this, only 18% of organizations say their leaders are very effective at achieving business goals, even though 71% offer leadership training. Why the gap? Much of that training focuses on strategy or systems—not on people leadership skills that directly improve performance. When leaders do build those skills, the impact is powerful. Employees who feel supported give 57% more effort and are 87% less likely to leave. Organizations can see earnings increase by as much as 147%. In fact, leadership training delivers a $7 return for every $1 invested—more than double the return on technology investments. Since leadership capability is being touted as the most critical factor for organizational success in 2026, it’s worth asking: Which people leadership best practices have your managers truly adopted? What currently weak areas are the most important to strengthen this year? A short leadership quiz can surface strengths and growth areas that aren’t always obvious—especially when you take time to talk through what it reveals.