Managers are the Secret Behind Employee Engagement

Cathie Leimbach • September 14, 2021

The term employee engagement relates to the level of an employee's commitment and connection to an organization. Employee engagement has emerged as a critical driver of business success in today's competitive marketplace. High levels of engagement promote retention of talent, foster customer loyalty, and improve organizational performance and stakeholder value.

 

So, how serious is the employee engagement issue? While leaders may be aware that "engagement" is necessary, the data provides an even stronger case. Recent research shows that 70% of American workers are disengaged – meaning they are emotionally disengaged from their managers and their company – showing up for the paycheck and little else. Of that 70%, 18% are actively disengaged and working against the company.

 

Let's look at a team of 11 people. Using these numbers, three team members are actively engaged, six are disengaged – simply showing up, and two are actively disengaged – working against the company's goals. Your team of 11 employees is creating lower productivity, decreased profitability, and lowered customer satisfaction.

 

We can understand the differences between engaged and disengaged employees by looking at their characteristics:

Engaged Behaviors

  • Optimistic
  • Team-oriented
  • Goes above and beyond
  • Solution-oriented
  • Selfless
  • Shows a passion for learning
  • Passes along credit but accepts blame


Disengaged Behaviors

  •  Pessimistic
  •  Self-centered
  •  High absenteeism
  •  Negative attitude
  •  Egocentric
  •  Focuses on monetary worth
  •  Accepts credit but passes along blame

   

Think about your employees and the teams you have created. How many of your team members are exhibiting disengaged behaviors? And then imagine what would happen in terms of productivity and profitability if you could turn that around. 

 

So, what is the solution? Research shows that disengagement occurs when management practices and organizational culture don’t empower and develop employees. And even more importantly, it is your managers behavior that builds organizational culture.

 

Managers are the secret behind increased engagement. When managers are taught and empowered to move from just managing the work to coaching and developing their employees, engagement increases significantly. 

 

Investing time and resources to train your managers to be more effective will result in a more robust organizational culture and increased engagement. Equipping them with the tools to focus on coaching and developing their employees will result in a more engaged workforce, leading to higher productivity and profitability.

 

Managers are your most important asset in increasing engagement. Here are some of the benefits overall when your managers play a critical role in coaching and developing their teams:

  • If a company increases employee engagement by 10%, research shows that results in $2,400 in annual profit per employee. Now imagine you can improve it by 20%, 30%, or more.
  • Increased employee engagement and a strong relationship with their manager helps you to retain the employees you need and want in your company.  And in today’s job market, that is even more critical.
  • Increased productivity occurs when employees are engaged – with some impressive statistics:

- 57% more effort

- 41% fewer errors

- 37% decreased absenteeism

- 41% fewer accidents.

 

Employees don't leave companies; they leave their managers. Providing training to help your managers develop the skills they need to coach and develop their employees effectively will significantly benefit your company.

Boost Your Focus with Cognitive Gears

By Cathie Leimbach • October 14, 2025
In his book, Regenerative Performance, author James Hewitt suggests thinking about your brainpower using the idea of cognitive gears. This simple idea can help you manage your energy and get more done without burning out. Just like a car, your mind has different gears: high, middle, and low. Learning to switch between them is key to working smarter. Understanding the Gears The high gear is for your toughest, most important work—the stuff that needs all your focus, like solving a hard problem or writing a detailed report. Use this gear when you have lots of energy and can block out all distractions. It's powerful, but you can’t stay in it for long; it drains your energy quickly.  The middle gear is your everyday speed. Think of it as "autopilot" for tasks that need less intense focus, such as checking emails, attending routine meetings, or working on familiar projects. You can stay in this gear for longer stretches, and it's where most of your day-to-day work happens. The low gear is for recovery and maintenance. This isn't about working at all! It's about taking breaks, moving your body, and doing activities that let your mind rest, like going for a walk or chatting with a co-worker. Using the low gear helps you recharge so you can shift back into middle or high gear when you need to. Drive Your Day Smarter The secret to regenerative performance is to be mindful of which gear you're in. Don’t try to do high-gear work all day. Schedule short, focused bursts in high gear, then shift to middle gear for less demanding tasks, and always make time for the low gear breaks. By consciously managing your cognitive gears, you'll improve your focus and keep your performance high without running out of gas. Want a quick visual reminder? Check out Cognitive Gears , summarizing these gears!

Better Leadership Starts with Belief

By Cathie Leimbach • October 7, 2025
Great leaders don’t just manage tasks—they build people up. Christine Caine’s leadership advice reminds us that believing in others is one of the most powerful things we can do. When leaders believe in people, they help unlock potential that might otherwise stay hidden. It’s not about perfection—it’s about possibility. Believing the best of others means choosing trust over suspicion. Instead of assuming someone will fail, assume they’ll rise. This mindset creates a culture of encouragement, not fear. People work harder when they know their leader sees their strengths and believes they can grow. Leadership isn’t about being the smartest person in the room. It’s about helping others shine. That starts with listening, showing respect, and giving people room to learn. Mistakes will happen—but leaders who believe in their team use those moments to teach, not tear down. Christine Caine’s approach is simple but powerful: speak life, not doubt. Expect excellence, but lead with grace. When leaders believe in people and believe the best of them, they build teams that are confident, creative, and committed. In the end, leadership is less about control and more about trust. And trust begins with belief in people. Want a quick visual summary? Check out Better Leadership Starts with Belief , for a clear, inspiring breakdown you can share with your team.