Encouraging Others to Amplify Their Voices
Cathie Leimbach • May 2, 2023
Too frequently, leaders make workplace decisions with inadequate information. A group decision may be based on only the leader’s preferences and experience. It may serve the leader’s personality style and ignore the emotional or functional impact of team members. The organization fails to experience the benefits of group collaboration.
Many employees have tried to speak up, only to have their input ignored, so they have stopped offering ideas. They do their work but keep their great ideas to themselves. What can you do to encourage team members to share their insights, experience, and preferences for higher quality decision-making and stronger organizational results?
Let’s consider 5 ways you can encourage others to speak up in workplace meetings.
- Let your team members know you want to hear their ideas. Tell them in group meetings, by email, or during one-on-one conversations that you want their input on workplace matters.
- During meetings, ask your team members to share their thoughts on an agenda item before you share your own. This usually brings out a variety of information rather than everyone simply agreeing with your thinking.
- Call on team members individually. Share the meeting topics a day or two before each meeting and ask them to be ready to share their perspective on each topic. During the meeting call each person by name and ask them to share their thoughts.
- Listen to what each person says. Acknowledge their contribution by paraphrasing it or asking an open-ended question to learn more.
- Show you value their input. Thank them for sharing. Put their best ideas into practice and let them know why the others aren’t being implemented.
As the leader, be intentional about amplifying other people’s voices. They will experience more job satisfaction and buy-in. Your decisions will be more informed. And, the organization will be more successful.
Most leaders say they want employees to speak up. They want people who spot risks, question assumptions, and help the organization make better decisions. Yet many employees hesitate to do exactly that. Why? Because leaders often respond to speaking up as if the speaker is complaining, criticizing or resisting. When people fear being viewed as difficult, they stop sharing what they see. The organization loses valuable information, ideas, and perspectives. A recent McKinsey article found that teams with high psychological safety are two to three times more likely to generate breakthrough ideas. When people feel safe speaking up, better thinking follows. The best leaders understand a simple truth: Speaking up is not defiance. It's duty. When employees question assumptions, raise concerns, or offer a different perspective, they are helping the team avoid blind spots and make stronger decisions. That's why effective leaders don't merely tolerate speaking up—they invite it. They ask: What are we not seeing? What assumptions are we making? Who might see this differently? What information are we missing? Just as importantly, they respond with curiosity instead of defensiveness. They thank people for expressing their perspective. They explain how input influenced decisions. They make speaking up safe. Because organizations don't improve when everyone agrees. They improve when people feel responsible for helping the team see what others may have missed. In healthy organizations, speaking up isn't rebellion. It's responsibility. It's duty. Leadership Reflection Think about your last leadership team meeting. Did people simply agree? Or did someone help the team see something it otherwise would have missed? Download 5 Questions That Surface Better Thinking and make speaking up a productive part of how your team thinks, decides, and performs.
Artificial Intelligence is becoming a powerful workplace tool. It can summarize information, analyze data, draft content, and generate ideas in seconds. But there is a growing risk leaders need to recognize: AI can sound convincing even when it is wrong. In an article by Erica Dhawan, she describes a legal case where attorneys used ChatGPT to help prepare a court filing. The brief looked professional, the reasoning seemed logical, and the citations appeared legitimate. There was only one problem: several of the cited cases did not exist. The AI had fabricated them. The danger wasn't carelessness. It was trust. Because the information was presented clearly, confidently, and professionally, nobody stopped to question it. Psychologists call this the "fluency heuristic"—our tendency to assume information is accurate when it is easy to process and sounds credible. As leaders, we cannot allow polished answers to replace critical thinking. When you find yourself thinking, "This is too good to be true," put your brain in gear. Dig deeper. Investigate. Verify the facts. Ask what assumptions were made, what information might be missing, and what evidence supports the conclusion. AI can be an incredible assistant. It should never become a substitute for judgment. The smooth answer is not always the wrong one—but it is often the one that deserves the most scrutiny. Before You Act, Verify. The biggest risk with AI isn't bad information. It's believable information that's wrong. That's why we created the AI Verification Checklist for Leaders —a simple 5-minute tool designed to help leaders challenge assumptions, identify missing information, verify conclusions, and make better decisions before acting on AI-generated recommendations. Download the free AI Verification Checklist for Leaders and start asking better questions before making important decisions.