Do You Provide the Tools Your Employees Need to be Rockstars?

Cathie Leimbach • November 18, 2020

As a leader, you want employees to be productive at work. You want efficient production and quality results. And, chances are, your employees want the same thing.

To be rockstars, each employee has to be provided the tools they need to be incredibly productive, and less frustrated. Sometimes, the simplest thing can make a huge difference. 

When looking at what isn’t working, think about this. There are rarely bad people. There are often, okay, almost all of the time, bad processes. Your team members’ daily output may be limited by realities such as these.

·        The summer intern was responsible for a weekly accuracy cross-check of a 200-page warehouse inventory that was printed on unlined paper. But there weren’t any rulers available to help him focus on one line at a time. It was a month before a new ruler was purchased for him.

·        The admin assistant was frequently asked to format training and promotional documents attractively. The only software available to her was a free online word processor. 

·        Staff who worked remotely for months during the pandemic were instructed to join the weekly team ZOOM meeting from their work computers. But only a couple of them had webcams. They quickly felt isolated. Their energy and productivity dwindled.

Highly effective managers ensure their team members have the materials and equipment necessary to achieve production goals.

It is actually a simple fix. Just ask if they have the supplies and equipment they need. Make sure that your staff members are comfortable letting you or IT know when ink cartridges need to be ordered or their computer is blue screening? Quickly respond to their needs so that they are empowered to be as productive and engaged as possible rather than learning to make do as long as possible despite increased frustration and decreased productivity.

Want simple tools to ask those questions and more? Get in touch with me for a free assessment of what your employees are really thinking. 

Feedback Isn't a Download. It's a Dialogue.

By Cathie Leimbach • July 14, 2026
Most leaders know they should give feedback. Yet many avoid it. Not because they don't care, but because they worry they'll discourage someone, create conflict, or say the wrong thing. Unfortunately, when feedback is delayed, vague, or avoided, employees don't feel supported—they feel uncertain. Research highlighted in a recent McKinsey Quarterly article found that employees who receive regular, specific feedback are significantly more engaged than those who don't. The problem isn't that employees dislike feedback. They dislike feedback that feels judgmental, unclear, or disconnected from their growth. The strongest leaders understand something important: Feedback isn't a download. It's a dialogue. When leaders approach feedback as an employee development conversation rather than a list of mistakes, people become more open to hearing hard truths and more motivated to improve. Effective feedback communicates two powerful messages at the same time: I respect you. I believe you can grow. That combination changes everything. The best leaders don't simply evaluate past performance; they help employees see future potential. Rather than focusing only on what went wrong, they provide feedforward —guidance on what someone can do to become even more successful. High-performing organizations understand a simple truth: Improvement requires input. The question for leaders isn't whether to give feedback. It's whether our feedback leaves people feeling smaller—or stronger. Feedback doesn't change people. Better conversations do. Download our one-page guide: 5 Practices That Turn Feedback Into Growth Learn five practical ways to make every feedback conversation more productive, more encouraging, and more likely to inspire lasting growth. Conversation is where leadership happens

Performance Conversations: Clarity Is Kindness

By Cathie Leimbach • July 7, 2026
Most leaders want better performance. They want employees who take ownership, meet expectations, solve problems, and continue growing. Yet many leaders seldom initiate performance conversations – and when they do, it doesn’t go well. Leaders often hesitate because they fear discouraging people. Employees, meanwhile, don't know if they are missing the target. This can be costly. Research highlighted in McKinsey's Courageous Conversations article found that organizations with strong performance practices are four times more likely to outperform their peers. Yet fewer than one-third of employees believe performance reviews actually help them improve. The problem is not just a lack of performance conversations. It's a lack of clarity. The article points to a simple but powerful distinction: separate the hardware of performance from the software of performance. The hardware includes facts, goals, KPIs, commitments, timelines, and standards. The software includes tone, timing, relationships, empathy, and intent. When leaders clearly explain the facts while delivering them with care and respect, employees become more receptive to improvement. Strong leaders don't judge people—they diagnose work.  They focus on behaviors, actions, and results rather than character. They clarify expectations, provide coaching, and create frequent opportunities for alignment. In high-performing cultures, clarity isn't viewed as criticism. It is viewed as support. As the article notes, "Clarity is a kindness, and ambiguity is a burden." Employees deserve to know where they stand, what success looks like, and how to improve. When leaders provide that clarity with dignity and respect, performance conversations become growth conversations. And growth is where better results begin. Download the Performance Conversations: Hardware & Software Checklist for Leaders and learn how to have everyday performance discussions that include opportunities for growth, accountability, and stronger results.