How Important is Empathy at Work?

Cathie Leimbach • March 12, 2024

Empathy, often considered a soft skill, plays a pivotal role in fostering a positive and productive work environment. Yet, this ability to recognize, understand, and share the thoughts and feelings of another person, is often undervalued.


In the workplace where deadlines and targets dominate, understanding and connecting with colleagues on a personal level may seem secondary. However, research and workplace dynamics suggest otherwise.


Empathy is not just a natural trait but a skill that can be cultivated. Actively practicing empathy can enhance one’s ability to comprehend and share the feelings of others. In the workplace, this results in improved communication, collaboration, and a sense of belonging among team members.


When employees feel a genuine connection with their colleagues and managers, the benefits extend far beyond the emotional realm. Increased empathy correlates with higher efficiency and productivity. Managers who invest time in understanding the personal lives of their team members create an environment where employees feel valued and supported which, in turn, leads to greater job satisfaction and a stronger sense of loyalty to the organization.


In a fast-paced and competitive workplace, showing empathy might be the most efficient use of a manager’s time. Taking a moment to inquire about an employee’s well-being not only builds trust but also fosters a culture of mutual respect. Ultimately, a workplace rich with empathy becomes a breeding ground for creativity, innovation, and sustained success.

Wrapping Up Your Year – Celebrate Your Wins

By Cathie Leimbach • December 16, 2025
As you’re wrapping presents this season, it’s also a great time to wrap up your year with intention. The end of the year offers a natural pause—a chance to reflect, appreciate, and celebrate the people who made a difference along the way. At work, we often move from one deadline to the next without stopping to say thank you. Take a moment to recognize your teammates. Maybe it’s the coworker who always had your back, or the leader who helped you stretch and grow. A sincere “thank you” or a short handwritten note can go a long way. It doesn’t need to be elaborate—just genuine. The same holds true in your personal life. When was the last time you told a friend or family member how much they mean to you? Between holiday plans and to-do lists, it’s easy to forget that our presence often matters more than any present. Every year brings both highs and lows. As this one comes to a close, choose to focus on what went right. Celebrate the small wins and acknowledge the people who supported you through the challenging moments. So, while you’re taping up gift boxes, take a little time to wrap up your year with gratitude. Send the text. Write the card. Let people know they’re valued. After all, the most meaningful gift you can give is helping someone feel truly appreciated. Want more simple, meaningful ways to express appreciation—without overspending?  👉 View Sharing Joy at Work Without Breaking the Bank for practical ideas you can use right away.

Connectional Intelligence: The Power Skill Behind Big Results

By Cathie Leimbach • December 9, 2025
In Erica Dhawan’s book, Get Big Things Done, she defines Connectional Intelligence as the ability to combine knowledge, networks, and relationships to drive meaningful results. In today’s busy workplace, it’s not just what you know—it’s how well you connect that turns good ideas into big outcomes. Strong Connectional Intelligence within a team strengthens workplace morale and productivity by impacting four key attributes of high-performance cultures: Value Visibly – People perform better when they know their contributions matter. Leaders who highlight strengths, acknowledge effort, and celebrate progress create a culture where great work becomes contagious. Communicate Carefully – In an age of nonstop messages, clarity is a competitive advantage. Thoughtful communication reduces confusion, prevents conflict, and ensures that everyone moves forward with shared understanding. Collaborate Confidently – Connectional Intelligence flourishes when people feel empowered to contribute. Confident collaboration means inviting diverse perspectives, leveraging individual superpowers, and creating space for smart problem-solving. Trust Totally – Trust is the anchor of all high-performing teams. When leaders show reliability, transparency, and empathy, people take risks, share ideas, and stay aligned toward common goals. Connectional Intelligence helps teams innovate faster, break down silos, and accomplish what truly matters. Want to learn more? Visit Erica Dhawan’s website to explore her full body of work and deepen your understanding of Connectional Intelligence.